denbunn
13
so I rung the service department ...
Oct 09, 2008,07:41 AM
and asked them how much they charge - this is the official one in Camden, London and, bearing in mind I was being quoted £420 + an £80 refurb cost guess how much they quoted me?
£295 + £40 refurb ...
So I called back Watches of Switzerland Bond Street for an explanation and none there was, they had nothing! So I says give me my watch back please, we can't they said; it's at the service centre, no problem I say, leave it there, we'll put this whole sorry episode behind us and I'll take it from here. No they say, we'll get your watch back and you can pay us £35 to get it off us ...
Hmm, can the manger call me I say?
Crikey, that's great customer service isn't it?
Upshot is they are waiving the £35 and I get it back next week having been 3 weeks already without it (my wrist feels so naked!) and I'll post it directly to the service centre and save myself a pretty £165.
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PAM 63C Service £420!
By: denbunn : October 8th, 2008-08:22
Watches of Switzerland having, initially, quoted a relatively reasonable £260 for a service on my beloved year 2000 Luminor have now come back with an eye-watering £420 + £80 refurb - - - - - - £500! Crikey! I could pratically buy a watch with that amount...
Similar experience...
By: 11111 : October 8th, 2008-12:31
Panerai regular service plus case polishing is 190 euros. I had a similar experience with Watches of Switzerland (Sheffield) many years ago (1992). They made a regular service on a EH Jaccard sonnerie (basic cleaning, oiling and cleaning of the case) and ...
quote
By: denbunn : October 9th, 2008-02:03
They say that it's a set price from the Panerai Service Centre in London, but if that's the case then why quote me £260? Would I be mad to take it to a non-Panerai watch man?
Maybe the service center had to replace some parts
By: AnthonyTsai : October 9th, 2008-06:10
which is not part of the routine service? You should ask your AD what service was actually performed since the final price was well above the estimate he gave you. - AT This message has been edited by AnthonyTsai on 2008-10-09 06:10:39
so I rung the service department ...
By: denbunn : October 9th, 2008-07:41
and asked them how much they charge - this is the official one in Camden, London and, bearing in mind I was being quoted £420 + an £80 refurb cost guess how much they quoted me? £295 + £40 refurb ... So I called back Watches of Switzerland Bond Street for...
Your story sounds about right...
By: 11111 : October 9th, 2008-08:42
... this episode of yours brings back unpleasant memories... In my case I protested after I requested that the pieces they "had to replace" with others they "had to hand-craft" were returned to me and they did not seem to be able to locate them. No parts ...
