Ancienne Le Brassus
1583
Sorry to hear about these problems. It's positive you're sharing them
so that not only MB but other firms can learn from these mistakes (at least we hope!), and so that if anybody else encounters the same problems, they have some idea of what they're up against.
Very sorry to hear about this...
I know you'll keep us updated, so I do hope we have a positive resolution to the problem
S
Some separate comments about my ongoing service difficulties with Montblanc -
I will reply individually in the "update" thread a bit later. I appreciate all of your support and added remarks. 1. I have no personal interest in drawing negative attention to Montblanc or any watch brand. In fact, just the opposite. But I believe in sh...
I feel for you
Watches are a strong emotional thing for the owners. If the other party crushes the, until then, unconditional love without a solid reason or argument....things will get though.
Thanks Arie. I am a very reasonable person.
But when I am treated unfairly, I move on.
I'm assuming you bought the watch from an AD
If so why not let them deal with Montblanc? That's part of their job, they are the interface between the customer and the manufacturer and dealing with service issues is part of their 'value add' (or should be). Let them call and get some clueless flunky ...
Of course. And the dealer is involved with trying to help.
The process is the same regardless of who sent it, me or them. Send to Texas, and then bend over.
Sorry. I just read this!
Hilarious! I am not laughing at your situation; I think you know that. But I was visualizing what you said and I had to chuckle. But you are so absolutely right about Richemont. All the stuff being said here, by you and all the others, has been confirmed ...
:-) I am not letting it get me down!
Disappointed in a relatively new watch failing, of course. But I am a reasonable person. Just fix it and move on. The threads related to my experience are to share with all my friends here what the process is like if you need to service a watch with this ...
You are absolutely right to talk this up.
What you are doing is bringing to your friends' attention a lousy situation. And lousy service.
All the Richemont brands suffer this problem...
Except for Lange. With Lange, I send the watch straight to Alkis in New York City. Or I'd drop it off personally. Alkis has my full confidence. Hmm, now I really want that Lange 1815 40MM three hand watch... I knew I should've gotten it when it first came...
I had an excellent service experience with JLC
Another case (see above) where I had my AD deal with it. Zero hassle, speedy repair, all good afterwards. Why would I want to deal with this crap directly?
I've seen JLCs come back from Richemont Texas with scratches on the movement...
Wasn't my watch, but I saw a watch with a sapphire back go to JLC without scratches on the movement that came back with what looked like a screwdriver scratch on a bridge and an indentation on the hole of the screw. Overall, my impressions of Texas is sca...
I have no doubt these things happen
I was just recounting my personal experience which was favorable. Who knows, maybe next time it won't be. Since being on the watch forums I've heard horror stories from just about every brand - JLC, Panerai, Patek, Rolex, AP, etc. and now Montblanc. I've ...
True... Kind of like no airline is immune to having a news grabbig customer service incident...
But there are some airlines that are just generally better than others and seem to have less problems. I really want a Porsche SUV, but my service advisor (who works at a dealership that sells/services Porsche and Mercedes) only maintains Mercedes vehicle...
Leave nothing to chance...
And seriously, Alkis is just such a great guy. Makes me want to buy more watches just to get to see him more often!
Believe me, I have this fact well noted in my mind.
More to follow down the road on this subject.
Point #3 is where Richemont gets it largely and terribly wrong. I had such embarrassing situations in the ....
.... IWC flagship store in Zurich and even in the factory in Schaffhausen where employees apologized about "introduction of the SAP system creates a lot of problems" (WTF do I as customer want to hear about the SAP intoduction....?) Don't want to go more ...
I've got to say, this makes me think twice about buying a Montblanc.
I've been following what they've been doing with some interest but after hearing how they treat their customers? I'll pass.
Kari, I'm not in your league of frustration, yet.
I credit you with persevering and even buying more AP. Of course, this comes down to treatment. If I felt Montblanc really cared about my watch and respected me as a client, I would have no issues. But they don't, and don't. I'll never waste another dime ...
AP handled my case well but it took too much time.
One reason why I love Pated is that I had very few issues and when I had, everything was done in the best possible way.''Best, Kari
I also feel your pain.....
It's not good when you loose all faith in the company.....as you know a similar thing occurred with my AP but that cost me £1000 and took over 6 months to fix, but what really annoyed me was they didn't even acknowledge it arrived to them in pieces. At le...
I guess I am lucky I am under warranty.
You were not with your watch, and while it must have really sucked that the warranty was just up, it was indeed up. I don't fault AP for charging you, and they gave you a discount at least. The 6 month part, that is very long for AP.
Sorry for your bad experiences!
It's really a pity that sales numbers almost always come before setting up a functional after sales service for so many companies. And that while so many make ads about how their watches will last for generations (now I don't mean PP by that). Quite a par...
Everyone can make their own decision.
I wish other Montblanc owners posted these same experiences and then I would have passed. Maybe some did and I ignored the warnings. I am clearly not the first customer Montblanc has run through the mud.
Sorry to hear about these problems. It's positive you're sharing them
so that not only MB but other firms can learn from these mistakes (at least we hope!), and so that if anybody else encounters the same problems, they have some idea of what they're up against. Very sorry to hear about this... I know you'll keep us updated...
Thanks Sebastien. All I can do is be honest.
You guys are all my Friends. Bad enough I am enduring this, I don't want anyone I know getting screwed around like this.
I am sorry to read that this saga is still continuing....
personally, I would reach out to Davide Cerrato and explain the situation to date. Enough is enough and you stuck with it, but sometimes you need to go to someone you can get an answer from. Davide is a really nice guy and I am sure he will be able to hel...
Is Davide the new head of MB watches?
Please PM me his contact info if you have it Andrew.
Yes he is...
I will find his details and fire them over to you. He used to be head at Tudor and moved last year. Cheers Andrew
Similar issues with JLC currently
Hi Michael, Sadly I feel your frustration and pain on this issue too. I'm having similar issues with the service on my Reverso GMT at the moment. The problem comes in two, one is quality and the other is communication. Because it's an ongoing situation I ...
Sorry to hear about your troubles.
I always believe in honesty. Maybe Montblanc hates me now for being honest, but the way they have treated me, they don't care about customers anyways. I hope your JLC finally gets repaired correctly.
Maybe our forum has become insignificant to them
and they don't read/don't care about us on PuristSPro anymore.
Looks like at least a few of us have tried
Last week I reached out to a boutique general manager who was helpful in my last repair experience MB and directed their attention to this thread. So far I've not had any acknowledgement of my email and it looks like they haven't looked at this forum eith...
Oh yes I remember Alexander Schmidt helping you too :)
Those were the good old days So Michael, still no news from montblanc after a few PuristS have chipped in ? Any updates ? Hoping for the best for you amigo Cheers Robin
No, I am afraid nothing generated from the efforts of the PuristS
The selling dealer is involved as well, trying to get Montblanc to get things moving on the repair. Great dealer, they have directly offered to replace the warranty booklet with dented corners (one might have thought Montblanc could have easily offered th...
Sigh ....
Davide is very respective of watch Journalists , webzines and forums , as well as social influencers friendly to the Maison. Just check out his IG page It may be that we have become irrelevant to Montblanc as purists ((
Change of Managment?
Robin, is that what you think the downhill of service is? In fact, the folks you referred me to initially were incredibly helpful and although it took me another 6-9 months to finally address the issue and some of them were no longer at their original pos...
Maybe - won't know for sure
maybe the new mgt focus a lot on new products and sales? The recent stories on the 1858 tachymeter sounds scary !
Just discussed this saga with a Montblanc AD friend of mine
And their response was 'typical'. Very sad to hear.
