Juliusotto
755
Sorry to hear,
I guess it’s difficult this days to have prepared service people at the same level with the ones that imagine and build the complex mechanisms ,and I can understand this when we talk about outside of the factory services,but JLC should be prepared to service whatever watches that returns to the factory .
Back from service for the 3rd time, JLC still can't fix my Duometre after they broke it 🤬
My Duometre has been "serviced" 3 times this year and between the Richemont service center and JLC it's been in their possession for 10 months now. When I first handed it off to them it was functionally excellent, just a little dirt on the dial and in nee...
Sorry to hear,
I guess it’s difficult this days to have prepared service people at the same level with the ones that imagine and build the complex mechanisms ,and I can understand this when we talk about outside of the factory services,but JLC should be prepared to serv...
+1 Serviced at the big Maison in Switzerland will get your piece back to perfect.
The easiest way is to contact JLC CH first and arrange for your piece to be sent to them directly. Because you are in the US, It may well be that you will need to leave it to an AD, but get the factory to tell you the procedure precisely. You can even con...
Sorry to hear that, it must be frustrating..while poor quality service happens with all brands, even when they are not part of large conglomerates, three times in a row is downright unacceptable.
Frankly, at this point I’d just walk back into that boutique, hand them the watch, and tell them I want a brand new one they have right there, without wasting another minute. You even pick the watch. If it’s against their protocol (and it probably is, as ...
Really disappointing to hear from such a reputable company like JLC.
I hope you can sort something out with your beautiful Duometre soon.
Although of no support
to you, I got the feeling it’s incidental and bad luck because I’ve heard similar stories on other brands but not on JLC. I can only suggest for you to either write to JLC headquarters or figure out who is the regional Richmond boss in your area and call ...
You did say it went to Richemont and then to JLC in CH, right?
I'm sorry for your troubles, it's incredibly annoying but remember that one example does not mean that others will have the same experience. I think it does support my theory that you don't send something in for service unless absolutely necessary. The re...
Hahaha, thank you and thanks for the explanation! Agree on all accounts.
It's not a huge deal and I totally understand how this could have been missed during qc. That's why I'm not sure what to do, this is the best result of 3 services, at this point maybe I should just keep it until it really does need a service rather than r...
Just WOW 🤦♂️🤦♂️😳😳. 3 times is beyond unacceptable and if you purchased it new from a boutique I would do exactly what Fab stated above. Walk in and demand for a new watch 🤷♂️...
As for servicing and JLC Switzerland, I have had a dozen JLCs serviced in Switzerland and ALL of them came back perfect, luckily 😉. That does not mean bad things don't happen occasionally due to a number of reasons which might not even be related to the s...
Thank you! I know it isn't all service, my EL2 came back from JLC at the same time perfect
The new crystals front and back even have an updated AR coating with less of a blue tint, it's like going from SD to 4k TV ...
Most sorry to hear this... please read on
Maybe a year after purchasing my TTGeophysic 1958 in steel, I happened to be in NYC Manhattan and stopped into the JLC boutique and by happenstance was talking to the manager of the boutique. She was lovely, and when I showed her my Geophysic, she volunte...
Interesting. Mind if I ask about how long ago this was?
It does seem like pushing folks to the Richemont service center is something relatively new (last couple years?). It seems like only Lange has escaped the Richemont service center black hole. I wonder if that will be next? Just knowing that VC also uses t...
Remarkable to notice JLC problems.
I think the most worst advertising is when people complain about a brand that holds on quality as the most prior goal at an dedicated community. Fastwong described exactly why i do not want any chronograph watch. Not any. The hand which is off set the 12 ...
Yes, agreed weems, at this level experience is everything
Luxury pricing can be arbitrary at best. Quality, workmanship, investment, engineering can be hard to quantify, the brand experience is key. I run a consumer brand now, it is hardly luxury with an AOV under $100, but I still respond to customer service em...
I like to use what i go to use
Pure time is what i like about watches. It’s also the reason i dislike wearables. Fun to read you run a webshop. Hope you will make a good profit and happy customers. I have one Richemont watch, so i am curious for the future how they will service my Baum...
I Have Had A Similar Experience But...
... I have to admit that after three trips to the spa, my AMVOX is running like a new machine. Yes, three trips is a lot of trips but hey, these things are complex. Frankly, you've got the GRAIL watch there. Once it's back in perfect running order, it's t...
Thanks for sharing your amvox experience!
I'm happy to hear that they got it right eventually and sad to hear that it took three tries. It sounds like the multi-spa service isn't that uncommon so I'm feeling more hopeful that patience will eventually win out and if it's 4 or 5 or 10 more trips I'...
When It Comes To JLC's More...
... Complicated watches, it would seem that sometimes a customer's watch has to make its way up "the chain" until the right watchmaker gets called into the mix. For most pieces, service is probably not that big of a deal, right? But for your Duometre? I s...
I was thinking the same thing, it does seem that way. JLC, if you're reading, I can help fix that 😉
We did some brainstorming for Cartier watch servicing and thought through and end traceability solution with RFID/nfc so customers could follow their watches through every step of the service process. A little like how some car mnfrs send customers pics o...
This was before I had experienced Richemont service for myself
Had I known how bad it was I would have suggested just hiring sone extra qc staff first 😂
A Superb Idea And...
... We all know brands that engage their customers in the brand's processees are a cut above.
I'm convinced servicing a JLC at Richemont is like taking your Bentley for service at the VW dealership.
Some consultant or accountant probably did a financial model where they looked at the labor cost to service a Panerai and the customer cost to service a VC and thought it was a great idea to consolidate all service across all brands, Panerai service at VC...
Must be a very disappointing, or better frustrating experience
Nevertheless, I am absolutely confident that JLC shall deliver, at the end of the day. It is quite strange hearing how your Duometre intervention was handled: when I was shown round the Manufacture and the High Complications department, I was explained th...
Thanks for this background, I was under a similar impression so this has been an unexpected experience.
Interesting and sad to hear about staffing due to covid. Are there significant work restrictions at the moment and/it high rate of cases keeping people home in CH? I know in the spring while I was waiting for a new pr hand from CH I was told things were s...
