Iwc or The new North Korean democracy

Apr 21, 2021,05:19 AM
 



Iwc is a Swiss watch company that belongs to one of the largest luxury groups in the world: the Richemont Group.
And yet Iwc behaves extremely badly with its customers or rather a portfolio.
Iwc only looks at the turnover that a customer brings in and nothing else.
The customer relationship is absent, it does not exist as can be seen and observed in any other luxury house worthy of the name.
Indeed, this house has no consideration for its clients.
If you dare to give the slightest opinion on a watch or a material, you are called a liar because your opinion will differ from the message sent by the brand.
In addition I would like to add the fact that one of my friends was treated worse than the ground or even as someone who would have committed a reprehensible act.
Enough is enough.
I regret to say that I have sold all my watches and will never recommend Iwc to anyone.
You have to be at least professional and unfortunately professionalism has disappeared.

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Where is this coming from?

 
 By: rnaden : April 21st, 2021-05:54
Care to share more details? We all have our frustrations, but I think that if you could shed more light on the issue at hand, it would benefit those reading and perhaps even allow for some to add a helpful tip or two.

'Where is this coming from?'

 
 By: mdg : April 21st, 2021-07:37
Left field...

Or the twilight zone

 
 By: Costa (aka Connie) : April 21st, 2021-17:15

Quite an indictment...

 
 By: myles721 : April 21st, 2021-06:14
That is one of the reasons I’m such a dedicated Omega enthusiast...GREAT customer service!

Tissot

 
 By: Weems@8 : April 21st, 2021-11:05
Even with my cheap Tissot, i’ve got a good treatment by SG.

Five posts since April 7 and all are about bashing IWC...

 
 By: India Whiskey Charlie : April 21st, 2021-06:24
Either back your accusations with facts or start posting something constructive.

Thanks. Exactly my thoughts.

 
 By: @lberti : April 21st, 2021-14:25
I do not own a iwc myself, but the the boutique in Zurich are extremly nice and was even events although i said i will stick to my collection and not thinking to add an iwc at moment. I like the brand and the people.

+1

 
 By: Gelato Monster : April 21st, 2021-23:02

Yep

 
 By: @lberti : April 21st, 2021-14:25

What the hell? IWC = North Korea? That may be a bit of a stretch there, buddy.

 
 By: BigFatPauli : April 21st, 2021-06:36
I understand you are upset but comparing a luxury watch company's service to a country that lets it's people starve is a stretch....

Well, it is coming from a "sweat dream"

 
 By: Spangles - Dr. Tabby : April 21st, 2021-07:20
You don't want to know the rest of the dream

Well, there was a woman at the boutique...

 
 By: mdg : April 21st, 2021-17:42
...dark hair, kind of chubby, and her name was Kim, so...I can see it : )

Iwc

 
 By: Sweat dream : April 21st, 2021-09:21
One of my best friends was called a liar 🤥 and I find that unacceptable. We have the right to say when something is wrong in this being treated like that.

Actually there is 3 sides

 
 By: marcobermann : April 21st, 2021-12:14
Yours theirs and then the truth!

Sure, fine. But be reasonable in your comparison otherwise it is you that ends up looking the part of the fool.

 
 By: BigFatPauli : April 21st, 2021-10:53
Nothing, I mean NOTHING that IWC can do to you or your friend compares to what Kim Jong-un does to his citizens. It's an insulting, condescending comparison. Any issue having to do with IWC is a first world problem.

Omg. So funny. Thanks for the good laugh.

 
 By: Costa (aka Connie) : April 21st, 2021-10:09
CB

I will take the opposite side of this argument.

 
 By: Costa (aka Connie) : April 21st, 2021-10:08
I love the IWC brand. I have been treated very well by them. My last purchase was a brand new Petite Prince Big Pilot. It started acting funny three weeks after I purchased it. I called my authorized dealer he immediately took it back and sent it in for t... 

I had pretty good impression of IWC's customer service

 
 By: hoseachandra : April 22nd, 2021-01:08
A bit long about the time of service, but the watches came back in perfect condition, and the communication was nice. On the other hand, their 2021 novelties are boring, I was disappointed they did not bother to update the Ingenieur or aquatimer.

No clue

 
 By: Weems@8 : April 21st, 2021-11:09
about the customer care from IWC. They made nice watches, and if something wrong, i think a good AD handle the situation.