Sweat dream
8
Iwc or The new North Korean democracy
Apr 21, 2021,05:19 AM
Iwc is a Swiss watch company that belongs to one of the largest luxury groups in the world: the Richemont Group.
And yet Iwc behaves extremely badly with its customers or rather a portfolio.
Iwc only looks at the turnover that a customer brings in and nothing else.
The customer relationship is absent, it does not exist as can be seen and observed in any other luxury house worthy of the name.
Indeed, this house has no consideration for its clients.
If you dare to give the slightest opinion on a watch or a material, you are called a liar because your opinion will differ from the message sent by the brand.
In addition I would like to add the fact that one of my friends was treated worse than the ground or even as someone who would have committed a reprehensible act.
Enough is enough.
I regret to say that I have sold all my watches and will never recommend Iwc to anyone.
You have to be at least professional and unfortunately professionalism has disappeared.
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Iwc or The new North Korean democracy
By: Sweat dream : April 21st, 2021-05:19
Iwc is a Swiss watch company that belongs to one of the largest luxury groups in the world: the Richemont Group. And yet Iwc behaves extremely badly with its customers or rather a portfolio. Iwc only looks at the turnover that a customer brings in and not...
Where is this coming from?
By: rnaden : April 21st, 2021-05:54
Care to share more details? We all have our frustrations, but I think that if you could shed more light on the issue at hand, it would benefit those reading and perhaps even allow for some to add a helpful tip or two.
Quite an indictment...
By: myles721 : April 21st, 2021-06:14
That is one of the reasons I’m such a dedicated Omega enthusiast...GREAT customer service!
Tissot
By: Weems@8 : April 21st, 2021-11:05
Even with my cheap Tissot, i’ve got a good treatment by SG.
Thanks. Exactly my thoughts.
By: @lberti : April 21st, 2021-14:25
I do not own a iwc myself, but the the boutique in Zurich are extremly nice and was even events although i said i will stick to my collection and not thinking to add an iwc at moment. I like the brand and the people.
+1
By: Gelato Monster : April 21st, 2021-23:02
Yep
By: @lberti : April 21st, 2021-14:25
Iwc
By: Sweat dream : April 21st, 2021-09:21
One of my best friends was called a liar 🤥 and I find that unacceptable. We have the right to say when something is wrong in this being treated like that.
I will take the opposite side of this argument.
By: Costa (aka Connie) : April 21st, 2021-10:08
I love the IWC brand. I have been treated very well by them. My last purchase was a brand new Petite Prince Big Pilot. It started acting funny three weeks after I purchased it. I called my authorized dealer he immediately took it back and sent it in for t...
I had pretty good impression of IWC's customer service
By: hoseachandra : April 22nd, 2021-01:08
A bit long about the time of service, but the watches came back in perfect condition, and the communication was nice. On the other hand, their 2021 novelties are boring, I was disappointed they did not bother to update the Ingenieur or aquatimer.
No clue
By: Weems@8 : April 21st, 2021-11:09
about the customer care from IWC. They made nice watches, and if something wrong, i think a good AD handle the situation.