mikex
2
Thanks everyone, and please let me clarify
May 17, 2013,10:23 AM
I took care of the problem by finding another one myself, because I couldn't get Hublot's help.
I'm posting just to share my experience, not because I still have the problem.
The watch in the pics was bought in Taipei Boutique, a replacement was arranged but similar problems.
I pointed them out, but Hublot insisted it was up to standard so it had to be a refund.
Later when I was traveling, I found one and bought it.
My disappointment was not even about the flaws, but the way it was handled.
I wrote to Mr. Biver(didn't know CEO changed), someone replied, answer was "it's up to Hublot standard".
I know Hublot has good reputation for service, but can't say so in my case.
Maybe this post will have some positive effect on that, either way I got to rant.
All that said, I like this watch a lot, that's why I bought it again even after what happened.
Hi Edouard,
I'm not sure which watch you are asking, the one in pic or the one I have now?
The bezel sits flat on the one I have now, there's a spot on the dial but doesn't bother me as much.
Comments:
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My first Hublot
By: mikex : May 12th, 2013-20:30
Hi, I started reading this forum before buying my first Hublot, was going to post it. But it turned into a disappointment so the post never happened. At that time I didn't care to do more and got my money back. But while I was overseas, saw the watch agai...
Hublot
By: Hublot Community Manager : May 15th, 2013-08:21
Dear Mike, Let me say that I'm really sorry for what happened to you. I just DM you to request some information. We'll solve your issue as soon as possible. Kind Regards, Edouard
Ed, thank you for the rescue....
By: KIH : May 15th, 2013-09:46
.. if and when you find out something, anything, I will share it here to make people's mind at peace. Mike, please be patient. Rescue is on the way and check your email as he sent you PM. Hope this issue be solved soon. Ken
Great service
By: takashi78 : May 15th, 2013-23:38
Great service by Hublot! Those are very obvious defects. Those pics to me are more than enough as evidence that QC went wrong. Also with a watch filled with precious stones and at that price i expect nothing short of 99.99%. IMO.
Thanks everyone, and please let me clarify
By: mikex : May 17th, 2013-10:23
I took care of the problem by finding another one myself, because I couldn't get Hublot's help. I'm posting just to share my experience, not because I still have the problem. The watch in the pics was bought in Taipei Boutique, a replacement was arranged ...
Thank you Mike
By: Hublot Community Manager : May 22nd, 2013-02:09
Thank you Mike for the information. I’ll inform the persons in charge of QC here. Thank you very much for your feedback. Kind regards, Edouard