mikemargolis
144
.
If the authorised dealer resells to another dealer, he either activates the warranty when he sells the watch (because the card has to go with the watch) or he doesn't.
If he does, then the clock is ticking, and the customer gets less than two years warranty. If he doesn't, then the customer gets no warranty.
The only thing recorded when the warranty is activated is the date and time and authorised dealer name.
Hublot Fusion, Passion, and Philosophy in Paris - as delivered by Jean-Claude Biver
The next stop was Paris. As part of the pre-Basel build up Jean-Claude Biver has been on the road to introduce the new collection this year, to talk to journalists who might not make it to Basel or be unable to meet, and talk about what the watches mean t...
Can you tell us more about the Hublot watch guarantee system?
What if a Hublot watch doesn't come with the Hublot card? I'm sure this will happen a lot in the secondary markets. And how does a consumer verify this Hublot card in the secondary market? Let's take for example, if a person puts his Hublot watch up for s...
Thank you, Andrew, for your fantastic report on the session!
I wish I could be there, but you did much better job than I would have. Thank you, indeed. The guarantee system seems (although I want to know more how it work) innovative and the separation from Bulgari is assuring, and the new line-up sounds intriguing....
Great report & card info...
Great report Andrew... has got me (more) excited about Basel and what we will see there... esp the carbon fibre repeater! Anthony, the card works well as you say on the original sale but also offers quite good checks for the buyer on the secondary market ...
A few more details....
Hublot uses WiseKey, which is a bank-level encrypted smart card. When the authorised dealer sells the watch, he activates the two year warranty and the clock starts ticking. Each watch comes with it's own USB reader and wisekey card. Any service or "event...
What happens when an AD dumps excess inventory to a grey mkt dealer?
The AD is not supposed to activate the warranty? If so, then what if the AD does activate the warranty? How does Hublot catch the AD for dumping inventory to the grey market? What info does the AD enter when he activiates the warranty? Since this info wil...
Grey Market...
Hi Anthony, This maybe a silly question... but isn't it the idea that AD's of any brand are not met to dump excess stock onto the grey market at a cheap price? The WISeKeys are anti-grey market as only the AD can activate the card and warranty.... therefo...
AD's are not supposed to dump to grey mkt dealers but it happens
so if the AD activates the card and the warranty starts ticking that same day, then it really doesn't hurt the grey mkt dealers that much since they now have a watch w/ a a valid warranty. And now they have 2 years to try to flip the watch before the 2-yr...
.
If the authorised dealer resells to another dealer, he either activates the warranty when he sells the watch (because the card has to go with the watch) or he doesn't. If he does, then the clock is ticking, and the customer gets less than two years warran...
Clever system, indeed.
Thank you for your explanation, Mike. Another nice feature of Hublot! Ken This message has been edited by KIH on 2011-03-24 05:29:00
K thanks for the info. So looks like this e-card is just to help with authenticity
It really isn't "anti-grey market" because now the grey mkt dealer has a watch with warranty at time of purchase. In reality, this e-card actually benefits grey market dealers because usually AD's don't stamp the warranty card when they sell inventory to ...
I guess you would be right
if we were a weak brand who had to dump inventory. Thankfully we are not, so this works for us, not against us.
JCB is the man
JCB is such a great personality. It is he who makes Hublot famous with the financial help from LVMH.Thank you very much for the report.
With the help of Hublot
Thank you for the compliments. Please allow me two comments: 1.What I am doing at Hublot is only possible thanks to my team and its creativity 2.We certainly have support from LVMH in certain fields, but please note that we are still financing our develop...