Unfortunately, I do have to say his story about the Patek boutique (along with many others) puts me off the brand completely. Before I bought my JLC, I was almost thinking about a 5296 in white gold. I started reading a few of the Patek forums, and within a few weeks, was totally put off by the brand (not just the attitude, but repair issues as well). It is shocking to see someone walk into their boutique with 7 digits worth of goods and being treated like a bum. I find service and support just as, if not more important, than the product itself.