Breguet UK service

Dec 15, 2018,05:48 AM
 

Lost chronograph pusher on Type XX 16 days ago. Phone Breguet. "We'll collect it tomorrow morning." I expected courier. Not so. Man from Breguet, 225 km away, arrives at 10.30. "We'll phone you, sir." 14.00, phone rings: "Just to confirm, sir, that your watch is now in our service department. We'll be in touch."

6 days later, Breguet phone & email with estimate for (1) repair & (2) repair with service. Service is not mandatory. Service Manager says, "Amplitude is a bit down, but the watch is performing quite well. 'Repair' will be just that. 'Service' means complete disassembly & replacement of all worn parts. If you opt for service, please stipulate that hands must not be replaced, because luminous compound on hands, dial & (often missing) bezel triangle have all aged beautifully and match." I opt for repair.

Watch returned today by courier. Invoice: "pushpiece steel, gasket O-ring, gasket glass, gasket 035[?], rack, pawl, labour & carriage." And a Breguet travel case & 2-year warranty. GBP115.

  login to reply

Comments: view entire thread

 

Superb service...

 
 By: Cpt Scarlet : December 15th, 2018-06:02
congratulations Breguet for going above and beyond.

Very Reassuring Should Mine Ever Need Service

 
 By: Uncle Chico : December 15th, 2018-06:20
I'm curious about how your pushers operate. When you press, is the action smooth or do you get a audible click with resistance.

Not my experience with Breguet after sale service...

 
 By: 11111 : December 15th, 2018-06:27
but I am thoroughly impressed with UK's. Congratulations

Good to hear your story

 
 By: Geo : December 15th, 2018-07:28
Mine is for service at Breguet now. GEO

Don‘t get me wrong, but that‘s (very) hard to believe!

 
 By: MCG (Markus) : December 15th, 2018-09:29
Repair and full service takes several hours! Every ETA movenent service costs more. Did you ment to write 1015 GBP?

Just repair. :-) [nt]

 
 By: kjkt3 : December 15th, 2018-13:58

" I opt for repair." -nt [nt]

 
 By: Marcus Hanke : December 15th, 2018-14:20

Just like Patek ;) [nt]

 
 By: Spartacus : December 15th, 2018-23:36

Perfect! [nt]

 
 By: amanico : December 16th, 2018-01:22