Horological Meandering

Hi all- Just wanted to share a recent experience I had with an AD and get some opinions. I will leave the name of the AD out of the post as i'm more interested in opinions rather than shaming the AD. First, it's important to point out that I have a purcha... 

It's a way of communication that lacks both visual and verbal shades. Likely he thought there was some sort of friendship and acted so. But as you can see, that's just my interpretation, let's wait for other replies

It’s good u informed the owner about it. For all my purchases, I negotiate prices, and usually, the sweet part lies in the discounts. Sometimes it is 5%, at times 45%. Nowadays, it is between 10-20% and I usually walk away from ADs who try to price pieces... 

I would take it as a light hearted no rather then a pointing and laughing sign of disrespect. Emojis and texts aren't exactly rich interactions so as a previous customer I have to assume this was maybe something too casual than disrespectful. These are we... 

I'm not sure I would have written the store manager about a single emoji text response, but I understand your frustration and It certainly wasn't a thoughtful response by the AD. We're at a moment in the market where salesmen have become somewhat disconne... 

And you were negotiating. To me all I see here is that you missed the opportunity to counter his “ha ha” (i.e. his sticking to the list price).

I would be just as offended as you Hanke. Maybe even more so. What a disrespectful, arrogant and shallow answer. If the brands want to hold up the high standards as they do in their watches, they should start firing people at AD´s. I am sick of hearing ho... 

Sometimes it works. Credit: Daily Mail ...  

I bought my Omega at a grey dealer from a gold smit. The guy works for a trader. It was clear the guy know about materials, movements, and very important that the customer know more about watches than he, so talking is not necessary, let’s pay the watch a... 

I would appreciate if the sales will call or text saying, “I’m sorry but I can’t accept the offer blah blah…” The “Ha Ha” does appear to be arrogant as I imagine these 2 years if good businesses and waiting list create a sense the sales have more than eno... 

I am quite good friends with a couple of people in watch retail, such that we text regularly, EVEN about non-watch-related things. So: very friendly, very casual. None of them would ever respond that way to a serious offer I made on something they were se... 

If he really meant to be disrespectful --- which seems unlikely if you have a close relationship, and would be hard to tell from a single text anyway --- I'd just reply with another joke, and another 10% off on my offer ;-) I'm afraid the end result here ... 

But if its more a customer/ salesman contact I expect a more professional and respectful awnser from the salesman tbh . Even if he thinks your offer is low ball then still he needs to awnser with respect.

the behaviour is not bad enough to eventually put someone in trouble. In my personal opinion, it feels a bit like "taking myself to seriously"" Maybe he already got a couple of better offers he declined and he just didnt know that you dont know what was h... 

It was a rude response and you were right to reply the way you did. Even though the text could be confused or impersonal or wherever, there is always just one correct way to answer a costumer. My verdict is: you are totally right, you are a customer.

Don’t overreact as you don’t need to beg for a watch like others.

The response was insincere and accorded part of the blame to a client deemed to be more sensitive. Just a bad response. As the pricing system is not transparent, I will ask the AD if we could work out a deal instead of making an offer unless the AD indica... 

Manners count. I agree that the AD representative should have been more diplomatic and responded respectfully to a serious offer. I don’t know how others negotiate but I would have made my offer verbally rather than in an email for the reason that perhaps... 

I would have had the same reaction as you, but probably would not have gone the store manager over it. Instead, I'd try to source elsewhere. The person doesn't sound like a good salesman, but probably rather has been habituated to easy sales without any t... 

. All booms and bubbles come crashing down. Congrats on saving yourself 37k USD. IMHO, a brick-and-mortar AD LOLing a returning customer for politely requesting a discount (one that’s <10% of the Msrp, by the looks of it) is both foolish and rude. A major... 

i would assume the ad employee would know this and thought that if mrrp was not going to be paid for the watch-then...you are not going to get at a reduced price. try and form a buying relationship with a high quality dealer you can trust and not an ad-i ... 

I have tried over time, and hopefully succeeded in not taking anything personally. I rude comment tells you only about the person making it, nothing about you. I might have sent the same emoji back and said "good one, now let's get to business. What can w... 

...it's a starting place. You did deserve some sort of actual answer. Yes or no would have worked.

Where these dealers/boutiques that treated existing clients like crap will need them to buy things when everything slows down. And when that day comes you remember the dealers and boutiques that took care of you when it was crazy so you can reciprocate wh... 

for four or so years now, when things get tighter and sales scarce, they’ll come begging. It’s important to be humble in good times, as in bad. It’s such a ridiculous thing in society that watch dealers and auction houses have gotten arrogant, as if they’...