My newest addition (Laureato) is tight on my wrist. Called GP to order 2 extra links. Exactly 24 hours ago, I got through to one, single point person who handled everything from specs to order to payment to confirmation to shipping. So exactly 24 hours later, from initial contact, my 2 extra bracelet links are on the way to me via FedEx with a tracking number. Itβs SO REFRESHING to not have to deal with and spend hours on and days on a maze of customer service representatives , only to receive wrong info or wrong parts. This was an exceptional service experience with GP; Prompt, courteous, efficient, one point of contact - DONE DEAL ππ»