Asking for help on my purchase of Hodinkee limited edition Fifty Fathoms Bathyscaphe

Jul 23, 2019,05:02 AM

Dear Fellow Purists,

I have received my Hodinkee limited edition Fifty Fathoms Bathyscaphe on last Saturday morning via FedEx.
To my very surprise and disappointment, I found a scratch on the watch base between the lower lugs after removing the protective plastics.
Certainly I haven't performed any change of strap by myself.
I have sent emails to their returns email contact and requested instructions of returning the watch immediately on last Saturday and again on yesterday.
But there has been no reply and no acknowledgement at all so far.
Is there any way I can contact the Hodinkee team to sort out this problem?
Thank you.


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I think this is not acceptable...

 By: Izhik : July 23rd, 2019-05:30
for me, you should wait another 2-3 days and if no answer, I would contact directly Blancpain with an official complain over this attitude. In this respect, Hodinkee I think acts as an AD and they should perform accordingly.


 By: Lankysudanese : July 23rd, 2019-07:19
That’s a big gash, and one that wouldn’t pass the naked eye, let alone a quality control process. Where was the watch shipped from? Hodinkee or Blancpain?

The watch was shipped from Hodinkee.

 By: joenghenry : July 23rd, 2019-07:59
Just contacted by Hodinkee Team and will arrange shipment back to them. Thanks all for your advice.

Glad to hear that

 By: Lankysudanese : July 23rd, 2019-22:26
I wonder how they’ll rectify the issue. Will Blancpain replace the case? As a new watch from a limited edition, they shouldn’t just polish the case. Wish you the best


 By: Weems@8 : July 23rd, 2019-15:11
A scretch on a watch is hard. When i bought watches, i get them without failures. I like it, when my new watch is unworn. Watches are detail instruments, things where milimeters and tiny details are important. If a pre owner made scratches, because the pe... 

Just an update, have received refund soon after Hodinkee received the watch.

 By: joenghenry : August 11th, 2019-08:35
They actually offered to send me another one. But I preferred to have refund instead. No luck with this beauty, now thinking of another limited edition, the Barakuda.