Thanks a lot for the update my friend -- it's good to see the leadership of both AP and WoS got directly engaged and suitably corrected a very unfortunate situation...

Sep 10, 2019,08:39 AM
 

...all from what I understand in a genuine and classy way. Thanks to your wife and yourself who promptly reported this incident, and then to MichaelC, we can be positive no future AP/WoS customer will experience what your wife did ;-) I'm sincerely glad for the great ending to this story! smile

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An Important Update to my AP & Watches of Switzerland thread below!

 
 By: NickO : September 10th, 2019-07:31
A couple weeks ago I made a thread that was critical of my wife's recent experience in the AP Boutique in Atlanta which is jointly operated by AP and Watches of Switzerland. This past weekend, Mrs. NickO and I met with Patrick Ottomani, the CEO of Audemar... 

One thing I feel AP always did exceptionally well

 
 By: benlee338 : September 10th, 2019-07:37
Is the length they will go for service recovery. This case is a good example.

Thanks a lot for the update my friend -- it's good to see the leadership of both AP and WoS got directly engaged and suitably corrected a very unfortunate situation...

 
 By: FabR : September 10th, 2019-08:39
...all from what I understand in a genuine and classy way. Thanks to your wife and yourself who promptly reported this incident, and then to MichaelC, we can be positive no future AP/WoS customer will experience what your wife did ;-) I'm sincerely glad f... 

It’d be a good thing if they...

 
 By: Catulle : September 10th, 2019-08:55
...extend the same training to the people at the AP boutique in NY.

Always great to hear of good endings like these

 
 By: rnaden : September 10th, 2019-09:56
Everyone makes mistakes, but how they address and correct them is very important, and I think that in this case, AP and their partners did really well! It’s experiences like these that keeps customers happy and loyal. Richard

Congrats

 
 By: jim_94104 : September 10th, 2019-11:49
what a warm and fuzzy story. must be nice to be treated like u have arrived.

Nick - thanks for posting this information in a new thread. I feel we have a great outcome here.

 
 By: MichaelC : September 10th, 2019-12:08
I am impressed with the reaction and support from both Audemars Piguet and The Watches of Switzerland Group. I thank you and your wife for bringing the experience forward in a most reasonable manner. As you know, we don't always get level headed posts abo... 

Glad this episode ended well!

 
 By: Monopole : September 10th, 2019-19:31
My personal journey with AP so far has been a pleasant one... admittedly, my engagements have been limited to AP-owned boutiques, I find the staffs transparent, diligent and going the extra mile to leave a good purchasing or servicing experience.