mrnoppy
163
Yes true but ..
Apr 25, 2018,19:37 PM
At least since it’s ap and they were the ones who glued it they would know where they glued and how they glued it and perhaps would know how to replace it more efficiently . Bear in mind they did admit to servicing these clocks before.
Going back to manufacturer is always better than going outside to fix . Oh well I am passed this already. I accept that I will need to get it fixed outside some how and at some cost . These clocks have sentimental value to me . They’ve been in my 3 previous homes and have since moved with me everywhere .
I would love to continue this tradition . Of course if I can salvage them somehow.
Comments:
view entire thread
Insane response from Audemars Piguet Service center today
By: mrnoppy : April 18th, 2018-23:54
I went to ap service center today to repair my 2 original AP wall clocks which I paid between 1-2k sgd each for, only to be told that they no longer take in wall clocks to be repaired. I was like ,”WTF?” Note to self - pls buy fake china-made AP clocks be...
Appalling!
By: sham1 : April 19th, 2018-00:04
Would never happen at Patek but then again, they do not produce wall clocks for the general public. But if they did, I am sure they would be prepared to repair the clock. I hope you can find a good clock repairer for your repairs.
I know right ?
By: mrnoppy : April 19th, 2018-00:08
It’s not about getting it repaired outside but I would think I should be able to send it back to the manufacture or brand to fix. Otherwise why pay the premium?
How long ago did you buy it?
By: sham1 : April 19th, 2018-00:24
Brands should be smart enough to treasure and to build customer relationships. The fact the you bought two AP clocks show that you are a hardcore customer and should be treated with even greater respect than most.
Bought a few years back
By: mrnoppy : April 19th, 2018-00:32
The stance is so different between their watches and clocks where they are so pushy in asking you to service the watch every few years and they try to upsell all kinds of servicing and cleaning. But for clocks - sorry - F***-off!
Yes I thought so too
By: mrnoppy : April 19th, 2018-00:23
Yes in fact I checked with local watch makers and they mentioned that they don’t want to repair quartz because ap glues the movement to the clock and it’s not so easy or pretty to fix and they also can’t charge much so they rather not go through the hassl...
AFAIK wall clocks were for ADs only, not for sale
By: piccolochimico (aka dsgalaxy1) : April 19th, 2018-02:20
But we all know how it works 😅 Anyway, just to go to any watchmaker and ask for a new quartz movement to fit in. Much quicker and cheaper 😎
I don't know
By: piccolochimico (aka dsgalaxy1) : April 19th, 2018-03:19
But neither AD nor boutiques should sell it. I've seen a few here in HK😁
Mike - Sincerely thought it was a simple repair
By: mrnoppy : April 25th, 2018-09:05
I checked with my watch maker here in singapore and he claims that he has repaired ap clocks and they glued the movement to the back of the clock thereby making it Super tedious to repair at the risk of damaging it. I am not aware of others who might have...
These Ap clocks are not offered by the company...
By: Horology75 : April 19th, 2018-08:16
They are third party produced and are promotional items for authorised retailers or contractual retail outlets like hotels , airports , banks, social club or stadiums. I have received many from different brands FOC & in-fact received and Ap wall clock whe...
With all due respect
By: mrnoppy : April 25th, 2018-09:01
Please don’t pass judgement without knowing all the facts . The customer service person at singapore ap Svc center did tell me that they “used” to service such wall clocks but stopped it a few years - unknown to a large majority of people here I believe a...
Let’s agree to disagree.
By: mrnoppy : April 25th, 2018-09:48
It was a promotional item that was being serviced directly by ap previously until recently so I believe they should anticipate some folks who received it as a gift, who might not be aware that they stopped repairing such clocks, coming to the service cent...
Well, I honestly think you are both right to some degree.
By: vitalsigns : April 25th, 2018-09:56
You were well within bounds to ask AP to service the clock; but under the circumstances, AP wasn't acting unreasonably to say no. Sorry your clock is not working; that's not an enviable position to be in... Cheers, John
Shit happens
By: mrnoppy : April 25th, 2018-19:39
At the end of the day these clocks are special to me as they’ve been with me for some time and gone to every new house I moved to . I’ve accepted that ap won’t fix it and I am just now trying to find solutions outside if possible.
Yes true but ..
By: mrnoppy : April 25th, 2018-19:37
At least since it’s ap and they were the ones who glued it they would know where they glued and how they glued it and perhaps would know how to replace it more efficiently . Bear in mind they did admit to servicing these clocks before. Going back to manuf...