afaleh
674
Thank you for the correction and observation
May 05, 2021,15:35 PM
However I believe you meant I say “post” rather than “reply” 😄
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I totally understand.
By: fuigo : May 5th, 2021-09:51
Got a friend who is a big collector in Taipei. He wanted a limited edition while he was visiting the Tokyo boutique. He couldn’t because he had no purchase history at any boutique. They didn’t care that he had bought many pieces from a Taipei AD, from sim...
That's up to them!
By: Spangles - Dr. Tabby : May 5th, 2021-11:55
Lange customer service wasn't satisfactory and they moved on. I don't recall the details, my apologies. I think as ALS has moved to this model of application pieces, it makes sense they would have policies to avoid this kind of negative experience. I note...
Agreed
By: afaleh : May 5th, 2021-12:15
FPJ has great customer communication practices and truly value their clientele
I couldn’t disagree more with FPJ.
By: CaptainNemo : May 9th, 2021-09:27
I very much regret current ALS sales communication and behavior. But I never experienced a more ignorant watch brand than FPJ. They simply ignore you completely. Response, reaction or whatsoever - nada. They seem to be this “hot”, that they do not need to...
Thanks for this tip
By: CaptainNemo : May 11th, 2021-16:39
The next boutique is quite far distance, traveling in Corona times anyhow not recommended. It is more than a day travel ... This is why I normally first contact the target shop before startling the travel. Please allow me my point of view by expecting min...
I am not blaming ALS for the watch availability
By: afaleh : May 5th, 2021-11:27
But I do expect two things: !- Any retailer who is marketed on their site should be able to order any watch, even if the chances of getting it are close to nil. Thats how Patek dose it, no customer is totaly ignored. 2- Most importantely, a communication ...
+ 1
By: Centurionone : May 8th, 2021-10:52
Frustrated? I would be mad as hell
By: Jurry : May 5th, 2021-12:31
What bothers me most of the entire story is the fact that the Dubai branch doesn’t award you credit for the Bahrein purchases and thus considers you “non loyal” I suspect ALS is using a franchise system which would explain why dubai doesn’t credit Bahrein...
Same situation over here in Singapore.
By: sake : May 5th, 2021-12:43
All my past Lange purchases from AD counted for nothing as far as the Odysseus is concerned. Had to start a new 'relationship' with the ALS Boutique over here. However, the boutique supervisor proceeded to key in and register all my past Lange purchases. ...
it happened to me as well
By: benzng : May 5th, 2021-12:59
I purchased a langematik WG perpetual from an AD. when the L1 25th anniversary came out, I went to SG and inquired. They said only purchases made there count, so I need to buy a regular watch before being alloted 1. I asked my AD if I get alloted Odyseus ...
Not a bad reply but:
By: CastorKrieg : May 5th, 2021-13:25
1. You misspelled Aquatimer with Aquanaut 2. Mentioning your online handle strikes me as juvenile
Yes, they should've responded... but
By: chap : May 5th, 2021-13:41
This is similar to going to a different car dealer, in a different city, with a different ownership, and asking to cut the line on a hot car, in front of their own loyal customers, taking one of their spots, with no reason why you wouldn't return to your ...
Don‘t agree with your point to not start public shaming …
By: flopi3 : May 7th, 2021-22:43
… this is exactly what should happen. The treatment of longterm customers and ADs is not acceptable. Both groups contributed significantly to make L&S what it is today and some fair appreciation should be the minimum. This brand simply turned so arrogant ...
We better get used to it
By: Gibraltar : May 5th, 2021-14:11
Lange is doing everything they can to force people to shop at their boutiques rather than ADs. Once at the boutique, it's pay to play. You buy one regular model, you can buy one LE. Next LE you want, you need to buy another regular model first. Certain re...
Interesting thoughts
By: afaleh : May 5th, 2021-15:37
I had always rooted for ALS, they where the under dogs in my view in high horology. Now that they are making it I miss the good old days when the connection between customer and watchmakers was tangible.
All of them?
By: Fastwong : May 5th, 2021-20:40
We're talking about Lange now. JLC, Cartier, Panerai, all the brands other than VC and ALS have had their servicing consolidated into the same US service center so the same person who spends 90% of their time servicing sellitas and ETAs will also attempt ...
To play devil's advocate
By: saile : May 5th, 2021-19:20
I am currently deciding right now whether to buy a Zeitwerk Date from a boutique or an AD. Buying from an AD gets me a discount, and opportunities from their other brands. Buying from a Boutique gets me better access to the brand and brand specific perks....
You are not overreacting at all - many L&S collectors are upset!!!
By: flopi3 : May 7th, 2021-22:14
Including myself! Your story reads very similar to mine and I also wrote an email to customer service as well as to the CEO. No answer at all - what an arrogant management. Very sad. But it’s up to us to deal with this. I still enjoy my existing L&S watch...
Well I look at it this way.......
By: TonyR : May 10th, 2021-01:55
Boutiques have always been at a disadvantage versus AD'S because they don't discount. This is now their chance to complete for our business by getting on a list for a hot watch which in turn makes up for the lack of a discount an AD will give you. It's ce...
That assumes boutiques were intended to compete with ADs.
By: Fastwong : May 10th, 2021-14:21
Rolex and Patek at least have a level-ish playing field - they are all AD's, no brand boutiques. AP, Journe, many brands are transitioning out of ADs and going boutique only. Opposite sales retail models but at least they are committed to a strategy. Trad...