I was dealing with their Management Director in Switzerland already and I dont think there is any use for making any complaint. This was my first time to place bid in this auction house, so I don't think that my double confirmations about my status with their staff has done anything wrong before I wired them my money. I am lucky this time as I can get back my money since I view it is very risky to buy things from Antiquorum (I don't know whether there is any hidden issue happened after I wired them my payment), I simply lost my trust and confident on them!
As watch collecting should be fun as it is considered by myself as a hobby but I do hope I can share my experience together with Nico's pains about Antiquorum's practices in dealing with issues. Hopefully all watch collectors can have a full alert and stay away from this auction house.
Many thanks!
HansL