I made the same experience several times.

Jun 12, 2019,11:49 AM
 

The people in Glashütte were unbelievable friendly and helpful.

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Quality Service Experience Through A. Lange & Sohne website

 
 By: emcquillan : June 12th, 2019-11:36
I previously posted some disappointment that I did not receive service paperwork for one of my Lange watches that recently received a full service. All I received from my AD was a non-descriptive invoice. I filled out my watch service inquires through "co... 

I made the same experience several times.

 
 By: Saxon : June 12th, 2019-11:49
The people in Glashütte were unbelievable friendly and helpful.

Gentleman

 
 By: Jurry : June 12th, 2019-12:32
You are a gentleman. Not everybody who shares disappointment, makes the effort to share how it got resolved as well. I belief you did the decent thing by posting this and I belief that makes you a gentleman Plus way to go ALS Jurry

Thank you Langepedia [nt]

 
 By: emcquillan : June 12th, 2019-20:06

Glad that everything turned out well for you!

 
 By: Rhyzen : June 13th, 2019-07:09
And thank you for sharing the prompt follow-up by Lange. The incident was something that shouldbn't have happened.

Kristina hosted me on a tour of the factory a few years back.

 
 By: TheMadDruid : June 13th, 2019-14:58
She's wonderful. I always thought Glashütte was great to work with, though sometimes a bit slow. Sounds like the "slow" has been rectified. I had the same problem with Journe recently but once I registered a (mild) complaint I got the service papers via e...