Quality Service Experience Through A. Lange & Sohne website

Jun 12, 2019,11:36 AM
 

I previously posted some disappointment that I did not receive service paperwork for one of my Lange watches that recently received a full service. All I received from my AD was a non-descriptive invoice. I filled out my watch service inquires through "contact" on Lange's website and provided full details on two watches referencing the model, case and movement numbers and other specific details. Within three business days I received electronically the service records I requested and confirmation of warranty extensions on both watches. A very nice lady named Kristina from Lange emailed me directly.  I am quite pleased.

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I made the same experience several times.

 
 By: Saxon : June 12th, 2019-11:49
The people in Glashütte were unbelievable friendly and helpful.

Gentleman

 
 By: Jurry : June 12th, 2019-12:32
You are a gentleman. Not everybody who shares disappointment, makes the effort to share how it got resolved as well. I belief you did the decent thing by posting this and I belief that makes you a gentleman Plus way to go ALS Jurry

Thank you Langepedia [nt]

 
 By: emcquillan : June 12th, 2019-20:06

Glad that everything turned out well for you!

 
 By: Rhyzen : June 13th, 2019-07:09
And thank you for sharing the prompt follow-up by Lange. The incident was something that shouldbn't have happened.

Kristina hosted me on a tour of the factory a few years back.

 
 By: DruidPadj : June 13th, 2019-14:58
She's wonderful. I always thought Glashütte was great to work with, though sometimes a bit slow. Sounds like the "slow" has been rectified. I had the same problem with Journe recently but once I registered a (mild) complaint I got the service papers via e...