No papers with full service?

May 15, 2019,18:52 PM

I recently serviced one of my Lange watches. It was the first first service several years after purchasing the watch. My AD provided an invoice with no information. There was no record of service whatsoever. When I called to ask for the service details they said that Lange does not provide this for them and that this was the new norm for their Richemont and Swatch Group partners.  Have any of you experienced this? I like to keep meticulous paperwork in all aspects of life. Imagine servicing your car and getting an invoice with zero record of the work completed. This seems absurd. I would love your feedback. Thanks in advance. 

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I think some brands skip this nowadays

 By: nwk00 : May 15th, 2019-19:41
Just keep the invoice and make sure it says serviced, with date and warranty period. I would think it mean all encompassing except for the wear and tear parts.

It's the minimum I would expect.

 By: nwk00 : May 16th, 2019-06:43
Especially if you paid for it.

Agreed thank you [nt]

 By: emcquillan : May 16th, 2019-07:12

I know they did document everything in the little book that came with the watch

 By: dedestexhes : May 15th, 2019-21:41
I don’t know how it happens if you have no documents though. Dirk

I have all the paperwork, but just game the AD my watch. When I serviced a Rolex recently

 By: emcquillan : May 16th, 2019-06:38
I was given full paperwork and didn’t need to give them my warranty card or booklet, which I had at home.

Thank you. I suppose I am in part to blame

 By: emcquillan : May 16th, 2019-07:15
Because I didn’t give them my booklets. I wish they advised me to do so, although the invoice doesn’t even have the words service on it. I also registered my watch with Lange many years ago so maybe I can get something directly from Lange. Overall a disap... 

Mmm, sorry to hear about your experience

 By: dedestexhes : May 16th, 2019-07:35
But I think that if you contact Lange directly I suppose you will get the details as they must have the records. I agree that just have an invoice does not do the trick. I just discovered also the letter from Lange to the AD, it also list the complete wor...  

Utterley unacceptable.... Did you even get a timing ticket?

 By: Rapwatch : May 16th, 2019-00:35
I always ask for one. The rest of it sounds like time and cost saving pure laziness with the benefit to them of giving you very little evidence as to what was documented as actually done. Do you know if/what parts were replaced? Did you get them returned?...