afaleh
674
Just got home from the Cartier boutique
Jun 01, 2021,21:12 PM
And noticed an unacceptable imperfection on the dial. Really surprised Cartier let this slip through QC and the various distribution chain!
I am sure you have noticed the dial scratch to the bottom left of the 3
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Just got home from the Cartier boutique
By: afaleh : June 1st, 2021-21:12
And noticed an unacceptable imperfection on the dial. Really surprised Cartier let this slip through QC and the various distribution chain! I am sure you have noticed the dial scratch to the bottom left of the 3 ...
That’s very disappointing ...
By: Cpt Scarlet : June 1st, 2021-21:32
I’m sorry that this has happened to you. Good luck with getting the problem sorted.
It's a really nice LE
By: athens7 : June 2nd, 2021-02:57
I hope you enjoy a speedy resolution to this problem.
Thank you for the comments
By: afaleh : June 2nd, 2021-07:56
Yes very odd for a branch with as much as pedigree as Cartier, I would be surprised if such a flaw was discovered with a loupe let alone one that can be seen with the naked eye. I informed them that I am bringing the watch back, I will keep you updated on...
A quick update
By: afaleh : June 2nd, 2021-16:39
Cartier handled this issue very well. I visited the boutique today and the staff where very surprised and apologetic. They took in the watch and asked for a few hours to communicate the resolution method as per Richemont. 2 hours later the ME regional dir...
Sure, but I can't understand
By: Geo : June 3rd, 2021-09:44
that these issues slip thru the quality control again. Since this is not the first time that there are issues with the Santos-Dumont XL models, please scroll down. George
Happy end
By: Weems@8 : June 2nd, 2021-19:18
You shocked, i feel it. Your picture show the error, i can see it clearly. Good that Cartier picked up the problem fast and apologized. I am curious how the error free watch wil look like.