My first Hublot

May 12, 2013,20:30 PM


I started reading this forum before buying my first Hublot, was going to post it.
But it turned into a disappointment so the post never happened.
At that time I didn't care to do more and got my money back.
But while I was overseas, saw the watch again and couldn't help buying.
Because now I have one, I hope Hublot can have better standards.
Maybe more people's opinion will help, or let me know my standard was too high.

You can see in the pics defects on the first watch I received.

I noticed them the next day and showed to the boutique, got "it passed QC, maybe Hublot not consider them problem".
Boutique guy said he'd help, but I thought if he doesn't feel these are problems, I'd just talk to Hublot myself.
So I told him I heard Hublot's got excellent customer service and I'd like to try, so I took pics and sent to Hublot.
Hublot responded that they'd arrange a replacement, was impressed with the quick answer.

About two weeks later I went to pick up the replacement.
To my disappointment the bezel had gap under it exactly like the first one.
I didn't really check further, as the gap alone was not acceptable, but did notice something on the dial as well.
Of course I didn't take the watch, and requested another.
This time Hublot insisted "the watch is up to Hublot standard" and no replacement.
It took me a few seconds to see the gap with naked eyes, yet they failed to check for it.
Their logic seems to be, it passed QC, it must be alright.
I thought it's common sense that problems can slip through QC.

It is certainly different from what I've read on here.
And I hope this is not the change that Hublot is taking.


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I'm afraid some of Hublot's problems are in the design, some are indeed the QC.

 By: MichaelC : May 13th, 2013-07:12
Let me start by saying I really like Hublot. I do not fault them for how they go about creating their product lines; it is a business and they run it very well. And I like many of the models. However, the Big Bang and King Power cases have lots of pieces ... 


 By: Hublot Community Manager : May 15th, 2013-08:21
Dear Mike, Let me say that I'm really sorry for what happened to you. I just DM you to request some information. We'll solve your issue as soon as possible. Kind Regards, Edouard

Ed, thank you for the rescue....

 By: KIH : May 15th, 2013-09:46
.. if and when you find out something, anything, I will share it here to make people's mind at peace. Mike, please be patient. Rescue is on the way and check your email as he sent you PM. Hope this issue be solved soon. Ken

Great service

 By: takashi78 : May 15th, 2013-23:38
Great service by Hublot! Those are very obvious defects. Those pics to me are more than enough as evidence that QC went wrong. Also with a watch filled with precious stones and at that price i expect nothing short of 99.99%. IMO.

Thanks everyone, and please let me clarify

 By: mikex : May 17th, 2013-10:23
I took care of the problem by finding another one myself, because I couldn't get Hublot's help. I'm posting just to share my experience, not because I still have the problem. The watch in the pics was bought in Taipei Boutique, a replacement was arranged ... 

Thank you Mike

 By: Hublot Community Manager : May 22nd, 2013-02:09
Thank you Mike for the information. I’ll inform the persons in charge of QC here. Thank you very much for your feedback. Kind regards, Edouard