Audemars Piguet

I finally got my perpetual calendar offshore chronograph back from a full servicing from ap HQ in Switzerland but realised that they turned the bezel upside down. 

You might say what's the difference but when you are watch lover , you know your watches inside and out and you notice all the minor inflections and marks that you have become used to and familiar with about your prized possession.

So I went down to my friendly AP service center in singapore to rectify it but when I mentioned this to them , they supposedly told me that they aren't authorised to open up my watch and that they would need to send it all the back just to flip he Bezel to the correct original position . 

Very peculiar and contradicting because when I first sent in my perpetual calendar to ap service center in singapore, they told me that they have senior watch makers who are skilled in opening and servicing perpetual calendar offshores.

I tried to reason with them but they refused . I am quite disappointed at the moment because I feel that they should be more accommodating especially since it was their fault that the bezel was not reassembled properly and to its original state. 

Quite honestly I don't understand why they couldn't have just acceded to my simple request as it would have made my day and further affirmed my love and support in advocating the brand to my peers.

Now I am left contemplating how the customer service standards have somewhat dropped at AP. 

Appreciate any help from the community here so that I can get a quick and prompt resolution to this seemingly minuscule request that would go a long way in restoring my faith with the brand.