I'm afraid some of Hublot's problems are in the design, some are indeed the QC.

May 13, 2013,07:12 AM
 

Let me start by saying I really like Hublot.  I do not fault them for how they go about creating their product lines; it is a business and they run it very well.  And I like many of the models. 

However, the Big Bang and King Power cases have lots of pieces that fit together.  I always see variation in how the middle gasket fits against the case.  It never looks very clean to me.  The side walls, or part between the upper and lower case parts, sometimes does not fit perfectly tight.  Rubber coated bezels with gaps.  These are issues with having such a modular design and using materials that can not be made to perfect tolerances.  No big deal, IMO, it is just part of the Hublot way.

The QC, however, is indeed another story.  Perhaps two of the most aggravating issues on any watch that should never happen are the alignment of the hands and the alignment of the date disc.  On the hands, I have had numerous Hublots where the hour hand does not point directly at the hour when the minutes are at 60/0.  This is completely unacceptable.  On the date, I have owned or handled Hublots where the number is not even close to being centered in the window (and look at your photo, you did not circle that but same problem).  Or on an Aero Bang with a transparent date disc, it is supposed to align over a colored background for legibility and again, it frequently is not adjusted properly.  Crooked hour markers too.  I have experienced all of these issues on watches I have personally owned.

Let's point out the good too - Hublot's customer service is top notch.  Jean Claude Biver is an industry pioneer in this area.  They will get it fixed for you, but I still think it is horrible that the watches can leave the factory with these simple-to-fix flaws.  I personally do not hold Hublot in the same regard as the other brands I collect, so I typically overlook the issues.  I enjoy Hublot as a "fun to wear" sports watch that offers many different looks.  But they still cost a lot of money, and these issues reflect poorly upon the brand's image.  Hublot needs to push for tighter tolerances, and have a much better review of finished watches before letting them leave the factory.


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My first Hublot

 
 By: mikex : May 12th, 2013-20:30
Hi, I started reading this forum before buying my first Hublot, was going to post it. But it turned into a disappointment so the post never happened. At that time I didn't care to do more and got my money back. But while I was overseas, saw the watch agai...  

I'm afraid some of Hublot's problems are in the design, some are indeed the QC.

 
 By: MichaelC : May 13th, 2013-07:12
Let me start by saying I really like Hublot. I do not fault them for how they go about creating their product lines; it is a business and they run it very well. And I like many of the models. However, the Big Bang and King Power cases have lots of pieces ... 

Hublot

 
 By: Hublot Community Manager : May 15th, 2013-08:21
Dear Mike, Let me say that I'm really sorry for what happened to you. I just DM you to request some information. We'll solve your issue as soon as possible. Kind Regards, Edouard

Ed, thank you for the rescue....

 
 By: KIH : May 15th, 2013-09:46
.. if and when you find out something, anything, I will share it here to make people's mind at peace. Mike, please be patient. Rescue is on the way and check your email as he sent you PM. Hope this issue be solved soon. Ken

Great service

 
 By: takashi78 : May 15th, 2013-23:38
Great service by Hublot! Those are very obvious defects. Those pics to me are more than enough as evidence that QC went wrong. Also with a watch filled with precious stones and at that price i expect nothing short of 99.99%. IMO.

Thanks everyone, and please let me clarify

 
 By: mikex : May 17th, 2013-10:23
I took care of the problem by finding another one myself, because I couldn't get Hublot's help. I'm posting just to share my experience, not because I still have the problem. The watch in the pics was bought in Taipei Boutique, a replacement was arranged ... 

Thank you Mike

 
 By: Hublot Community Manager : May 22nd, 2013-02:09
Thank you Mike for the information. I’ll inform the persons in charge of QC here. Thank you very much for your feedback. Kind regards, Edouard