just where it should be. Even if the problem is minor (and I believe yours is not major), you start thinking "if this happened, what else is wrong with my grail watch?"
Patek's increased production levels in the recent years has brought with it problems, like yours and many others, at a much greater and disturbing frequency. These are problems which result in a great deal of consumer disappointment, the amount of lost time and money involved for the distributor to deal with getting things right, and not to mention the impact this has on the service department. It puts an enormous strain on the customer (disappointment, agitation, anger, etc.), the AD (embarrassment, potential loss of customer, anxiety with the process), and the service department (disruption of work flow, loss of revenue, the time required to get things correct, and the numerous calls from dealers about the status of the work).
Two years ago at about this time of the year, when I was a dealer, I had a customer who wanted to give her husband a Patek for their 10th anniversary. She selected a large steel Aquanaut which I had just received and left sealed until she picked it up. I set the watch and manually wound it so it would be running when he opened his gift. Two weeks later, he came in with the box and papers. I didn't know what to think, then he told me he loved the watch but for two weeks he had to manually wind the watch because the rotor was stuck and did not move at all. Come to find out, it was a dial problem and had to wait to get one from Geneva, job took three-four months to complete. The job was done and the service department was very apologetic and promised to expedite it as quickly as possible, which they did and there have been no issues with the piece since.
How could this piece have made it through the extensive QC in Geneva? I couldn't believe it, I started to think that since demand was so high that Patek was simply pumping these pieces out as fast as they could and would deal with problems later, but ....let's get the money first. The more I see posts like yours, the more this comes to mind.
Someone mentioned that the AD is the customer not you, which is partially correct, but you are the customer, the AD is your representative to the distributor who is answerable to Geneva. The distributor does not have to face you nor does Geneva, the AD does and he has convey that to them to take care of whatever issues there may be. Over the recent years, I have had some gray-area issues which were outside of the warranty period (not much though) which I thought that should have been covered, they weren't , and I felt that my client would be outraged to be expected to pay any money to get the piece right, so I took care of it. That year I spent in excess of $8000 on repairs which we did not bill the client. It was the right thing to do even if Patek did not agree (and believe me, they and I got a lot of pieces from folks who demand that things be done at no charge when clearly they should be, but these were not that clear)
I have absolutely no doubt that your watch will be corrected and you will be pleased with the outcome.
But, now maybe the expectation should be, if you get one that doesn't have issues count yourself lucky, otherwise plan on 8-12 weeks to correct the issues.